Zernio
APIFor you
Zernio
APIFor you
API Reference

Messages

Conversations

List conversationsGETSearch conversationsGETCreate conversationPOSTGet conversationGETUpdate conversation statusPUTMark a conversation as readPOSTChange who answers a conversation (handover)POST

Messages

List messagesGETSend messagePOSTEdit messagePATCHDelete messageDELETEUpload media filePOSTResolve message attachmentGET

Reactions & Typing

Add reactionPOSTRemove reactionDELETESend typing indicatorPOST

Other

Accept a message requestPOSTAdd a label to a conversationPOSTCreate a conversation labelPOSTDelete conversationDELETEDelete a conversation labelDELETEList the labels on a conversationGETList the Page's conversation labelsGETRemove a label from a conversationDELETE
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Messages

Remove a label from a conversation

Facebook Messenger only. Removes one of the Page's custom labels from the person in this conversation (Graph DELETE /{label-id}/label?user={psid}). The label itself stays on the Page. The id must be one of the Page's custom labels, otherwise 404 resource_not_found. Other platforms answer 400 platform_not_supported.


DELETE
/v1/inbox/conversations/{conversationId}/labels/{labelId}

Authorization

bearerAuth
AuthorizationBearer <token>

API key authentication: send your Zernio API key in the Authorization header, prefixed with Bearer.

In: header

Path Parameters

conversationId*string

Conversation ID (Zernio id or Meta platform conversation id)

labelId*string

Meta label id

Match^[0-9]+$

Query Parameters

accountId*string

Facebook social account ID

Response Body

application/json

application/json

application/json

import Zernio from '@zernio/node';const zernio = new Zernio({ apiKey: process.env.ZERNIO_API_KEY });const { data } = await zernio.messages.removeConversationLabel({  path: {    conversationId: 'conversation_abc123',    labelId: 'label_abc123',  },  query: {    accountId: 'account_abc123',  },});console.log(data);
{  "success": true}
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List the Page's conversation labels

Facebook Messenger only. Lists the custom labels defined on the Page (Graph `/{page-id}/custom_labels`). Other platforms answer 400 `platform_not_supported`.

List commented posts

Returns posts with comment counts from all connected accounts. Aggregates data across multiple accounts. Responses are cached for up to 10 minutes, so the feed may lag new comments by that window. Do not poll this endpoint for real-time updates: subscribe to the `comment.received` webhook, which fires for every new comment across your posts and carries the post reference needed to keep this list current. For users with the Ads add-on (accounts on usage-based billing always qualify), the user's Meta ads (boosted/dark posts) are included too. There's one row per (ad, placement-with-comments): an ad that runs on both Facebook feed and Instagram feed produces up to two rows (the Page dark post and the IG media have separate comment threads), each flagged `isAd: true` with `adId` and `placement` (`id` is `{adId}:{placement}`). Use `?platform=metaads` to return *only* ad rows; passing `facebook`/`instagram` returns *organic* posts only (no ads); omitting `platform` returns both. Fetch a row's thread from GET /v1/ads/{adId}/comments?placement={placement}. Ad comment counts are read with the Marketing API token (Facebook side) or the connected Instagram account's token (Instagram side); a row whose count can't be read is omitted. Pagination walks each account's platform listing. Following `nextCursor` reaches past the first page on Facebook, Instagram, Threads, LinkedIn and YouTube, since they are the platforms that support a server-side date window; on the others the listing stops at its first page. Cursor pagination is only coherent for the default sort (`sortBy=date`, `sortOrder=desc`): with `sortOrder=asc`, or with `sortBy=comments`, the cursor filter does not match the sort order and the second page is unreliable. `minComments` is applied to each page after pagination: a page can hold fewer than `limit` posts, even none, while `hasMore` is true; keep following `nextCursor`. `nextCursor` is opaque: pass it back verbatim, never construct or parse it, its composition may change without notice. Because each page re-queries a live window, results can still shift between requests, so dedupe by `id` on the client. `commentCount` semantics differ by platform: YouTube's includes replies, Facebook's counts top-level comments only.