Zernio
Zernio
API Reference

Messages

Conversations

List conversationsGETSearch conversationsGETCreate conversationPOSTGet conversationGETUpdate conversation statusPUTMark a conversation as readPOSTHand a conversation to or from Meta Business AgentPOST

Messages

List messagesGETSend messagePOSTEdit messagePATCHDelete messageDELETEUpload media filePOSTResolve message attachmentGET

Reactions & Typing

Add reactionPOSTRemove reactionDELETESend typing indicatorPOST
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Messages

Edit message

Edit the text and/or reply markup of a previously sent Telegram message. Only supported for Telegram. Returns 400 for other platforms.


PATCH
/v1/inbox/conversations/{conversationId}/messages/{messageId}

Authorization

bearerAuth
AuthorizationBearer <token>

API key authentication: send your Zernio API key in the Authorization header, prefixed with Bearer.

In: header

Path Parameters

conversationId*string

The conversation ID

messageId*string

The Telegram message ID to edit

Request Body

application/json

TypeScript Definitions

Use the request body type in TypeScript.

Response Body

application/json

application/json

{  "success": true,  "data": {    "messageId": 0  }}
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Send message

Send a message in a conversation. Supports text, attachments, quick replies, buttons, templates, and message tags. Attachment and interactive message support varies by platform. WhatsApp per-recipient rate limit: WhatsApp caps how many messages you may send to the same recipient in a short window and rejects the excess with error code `131056` ("Too many messages sent to this recipient"). Pace sends to a single recipient at roughly 10 per minute; bursts above that return a `400` with code `131056`. Sends to other recipients are unaffected, so parallelise across recipients rather than flooding one. WhatsApp template messages: to send an approved template into this conversation (required when the 24-hour customer-service window is closed), use the `template` field with a single element carrying the template reference: `{ "elements": [{ "name": ..., "language": ..., "components": [...] }] }`. See the `template` field below for the exact shape. To send a template to a phone number you have no conversation with yet, use the create-conversation endpoint (POST /v1/inbox/conversations) instead. WhatsApp rich interactive messages (list, CTA URL, Flow, location request) are available via the `interactive` field. Tap events are delivered through the `message.received` webhook with WhatsApp-specific `metadata` fields (`interactiveType`, `interactiveId`, `flowResponseJson`, `flowResponseData`). **Idempotency:** send an `Idempotency-Key` header to make retries safe (e.g. after a client-side timeout where delivery is unknown): same key + same body replays the original response (with `Idempotent-Replayed: true`) instead of sending the message a second time; same key + different body returns 422; a key still in flight returns 409. Works for JSON and multipart (file upload) requests alike. Keys are retained for 24 hours. Only successful (2xx) responses are stored for replay: if the request throws or returns a non-2xx status, the key is released so the same key can be retried once the problem is fixed. The header therefore protects the "request succeeded but the response was lost" case. For an ambiguous failure (a 5xx or a network timeout), reconcile before retrying: a failure after the platform already accepted the message also releases the key, and a blind retry could send it twice. List the conversation's messages first, and treat an empty result as inconclusive rather than as proof nothing was sent, since a send that failed while being recorded leaves no trace on our side.

Delete message

Delete a message from a conversation. Platform support varies: - Telegram: Full delete (bot's own messages anytime, others if admin) - X: Full delete (own DM events only) - Bluesky: Delete for self only (recipient still sees it) - Reddit: Delete from sender's view only - Facebook, Instagram, WhatsApp: Not supported (returns 400)

accountId*string

Account ID

text?string

New message text

replyMarkup?

New inline keyboard markup