Zernio
APIFor you
Zernio
APIFor you
API Reference

Inbox Analytics

List conversation analyticsGETGet conversation analyticsGETGet day × hour heatmapGETGet inbox response-time statsGETGet inbox source breakdownGETGet top accounts by inbox volumeGETGet inbox messaging volumeGET
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Inbox Analytics

Get top accounts by inbox volume

Leaderboard of accounts by inbox message volume. Decorates each row with display labels from the live SocialAccount record (so the UI shows username + displayName, not only an ID). Accounts that no longer map to a SocialAccount surface as "(disconnected)" so the row stays visible. Max date range is 365 days.

GET
/v1/analytics/inbox/top-accounts

Authorization

bearerAuth
AuthorizationBearer <token>

API key authentication: send your Zernio API key in the Authorization header, prefixed with Bearer.

In: header

Query Parameters

fromDate*string
Formatdate
toDate?string
Formatdate
profileId?string
platform?string
source?string
limit?integer

Cap on returned rows. Lower than the posting listing's 100 because each row triggers a social account lookup.

Range1 <= value <= 50
Default10

Response Body

application/json

application/json

application/json

application/json

import Zernio from '@zernio/node';const zernio = new Zernio({ apiKey: process.env.ZERNIO_API_KEY });const { data } = await zernio.inboxanalytics.getInboxTopAccounts({  query: {    fromDate: '2026-01-15',  },});console.log(data);
{  "success": true,  "from": "2019-08-24",  "to": "2019-08-24",  "accounts": [    {      "accountId": "string",      "platform": "string",      "displayName": "string",      "username": "string",      "received": 0,      "sent": 0,      "total": 0,      "conversations": 0,      "medianResponseSeconds": 0,      "repliedCount": 0    }  ]}
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Get inbox source breakdown

Breakdown of inbox messages by their lineage source (the `metadata.source` field set at ingest time: human / workflow / sequence / broadcast / comment_automation / api / contact / platform). Each source row also carries a per-platform sub-split. Max date range is 365 days.

Get inbox messaging volume

Daily inbox messaging volume + breakdowns. Folds the raw messaging events into three projections so the client can render the volume chart, KPI strip, and per-platform stacked bar from a single call. Max date range is 365 days.