Zernio
Zernio
API Reference

Inbox Analytics

List conversation analyticsGETGet conversation analyticsGETGet day × hour heatmapGETGet inbox response-time statsGETGet inbox source breakdownGETGet top accounts by inbox volumeGETGet inbox messaging volumeGET
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Inbox Analytics

Get inbox response-time stats

Time-to-first-response stats. Pairs each received message with the next sent message in the same conversation and reports the delta as both summary statistics and a fixed-bucket histogram suited for the analytics page's TTR chart.

sampleSize reflects only conversations that received AND got a reply in the window. Received-but-never-answered conversations are excluded. Compare against /v1/analytics/inbox/volume's summary.received to compute reply rate.

Max date range is 365 days.

GET
/v1/analytics/inbox/response-time

Authorization

bearerAuth
AuthorizationBearer <token>

API key authentication: send your Zernio API key in the Authorization header, prefixed with Bearer.

In: header

Query Parameters

fromDate*string
Formatdate
toDate?string
Formatdate
profileId?string
platform?string
accountId?string

Response Body

application/json

application/json

application/json

application/json

{  "success": true,  "from": "2019-08-24",  "to": "2019-08-24",  "summary": {    "sampleSize": 0,    "medianSeconds": 0,    "p90Seconds": 0,    "p99Seconds": 0,    "meanSeconds": 0,    "fastestSeconds": 0,    "slowestSeconds": 0  },  "histogram": [    {      "bucket": "string",      "lowerSeconds": 0,      "upperSeconds": 0,      "count": 0    }  ]}
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Get day × hour heatmap

Day-of-week × hour-of-day breakdown of inbox messages. Buckets are sparse: only cells with at least one event are returned; clients zero-fill the rest to render the full 7×24 grid. The `dow` field follows ClickHouse's `toDayOfWeek` convention (1 = Monday … 7 = Sunday). Max date range is 365 days.

Get inbox source breakdown

Breakdown of inbox messages by their lineage source (the `metadata.source` field set at ingest time: human / workflow / sequence / broadcast / comment_automation / api / contact / platform). Each source row also carries a per-platform sub-split. Max date range is 365 days.